Refund Policy

Last updated: 2026

7-day money-back guarantee

Carhow offers a 7-day refund if the report contains material factual errors or fails to deliver the analysis described on the product page. To request a refund, email support@carhow.com with your order ID and a description of the issue.

Refund decisions are made within 48 hours.

What qualifies for a refund

• The report failed to generate or was delivered incomplete
• The report contains material factual errors about the specific vehicle or trim
• The report does not include the sections described in the product listing

What does not qualify for a refund

• You changed your mind about the vehicle after purchasing
• You disagree with the AI's analysis or recommendations
• The report's advice turned out to be wrong after a physical inspection

Important disclaimer

Carhow reports are AI-assisted informational analysis. They are not professional pre-purchase inspections and should not be treated as such. Carhow is not liable for purchase decisions made based on report content. Always have a qualified mechanic inspect any used vehicle before purchase.

Contact

For refund requests or questions: support@carhow.com